RETURNS & EXCHANGES

Returns & Exchanges

All returns must be pre-approved by Laina Rauma Designs LLC and received within fourteen (14) business days of authorization of the return. You have 7 days from the date the package is received to return or exchange an order (excluding any items bought on sale or lingerie & intimate wear as these are final sale). Please email the Customer Service Department and speak with the Returns Agent for more information. A Return Authorization is required for all returns. REFUNDS ARE NOT ISSUED UNLESS YOUR PRODUCT ARRIVES DAMAGED AND PHOTO PROOF IS SENT BEFORE RETURN. Laina Rauma Designs LLC must receive a returned product before a store credit will be issued. There is a processing & re-stocking fee of 20% on all returned products. The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.

Items approved for store credit or exchange must arrive in their original condition and will be inspected before approval. 

PLEASE MAKE NOTE AND READ IN THE PRODUCT DESCRIPTION, WHICH ITEMS ARE MADE TO ORDER, AS WELL AS LINGERIE & INTIMATE WEAR OR DISCOUNTED ITEMS AS THESE WILL BE FINAL SALE - NO EXCEPTIONS.

Please email shop@lainarauma.com if you have any questions or concerns.  

Items can be returned to the address below:

Laina Rauma - Returns
1920 Violet Street 
Los Angeles , CA, 90021 - United States 

WE RESERVE THE RIGHT TO REFUSE ANY REFUNDS OR EXCHANGES IF IT DOES NOT MEET THE REQUIREMENTS.

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